WELCOME TO EL AVIADOR MODELS

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• With your visit or purchase you agree to the following Terms and Conditions. Please recommend carefully reviewing these policies and conditions, we also reserve the right to change or update these terms and policies without prior notice.

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SALES POLICY
 

• Understand that we may cancel any order, due to this we reserve the right to reject the service at our discretion for any reason at all times. Some of these reasons will be availability, information errors or incorrect prices, improper use of our products, possible risky fraud transactions identified by our security systems, as well as we reserve the right to request any other information that helps us verify that everything is correct according to our sales guidelines.

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ABOUT ITEMS IN PRE-ORDERS

 

• El Aviador Models will always do everything possible to have a model in your hands as soon as possible including the preorder models that your delivery dates are estimated and may change without notice by some factors beyond our control and not limited to such as operational changes in transportation, delays in customs and ports, etc.

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If you want to cancel your order we must deduct 20% of the value of the item for administrative expenses.

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To request a cancellation please write an email with your order number explaining the reason to sales@elaviadormodels.com

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RETURNS AND REPLACEMENTS
 

• If you are not satisfied with your model during the first 7 days after the delivery of your order, we will either replace the product or refund your full cost. If the return is due to our error, the shipping costs will be covered by us, if the return is due on your part, you will be charged 25% of the value of the model for administrative expenses which must be returned with their original packaging and accessories that upon receipt will be inspected before issuing any refund or credit, if it exceeds this time we could apply a surcharge of 25% of the item or refuse to receive the return.

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HOW WE COLLECT INFORMATION

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• We may collect or have collected your personal information directly from you, such as when you make a purchase on our website, contact us with a question or complaint, use one of our mobile applications, create an account on our website, or register to receive communications of marketing.

• We may or may have used the information we have about you:
• To provide you with products and services, such as completing orders and processing payments, assisting with product selection and replacement, and managing current or past purchases.
• To contact you, including to answer your questions or complaints, and to help you place an order.
• For marketing and advertising, such as sending you marketing and advertising materials by post, text or email, and showing you advertisements for products and / or services tailored to your interests on social media and other websites.

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• For analytical purposes, such as understanding how you use our website and mobile applications, understanding your preferred method of purchasing from us, determining which browser and devices you use to visit our website or mobile applications, and evaluating and improving our products, services, advertisements , website and mobile applications.
• For legal and security purposes, such as detecting, preventing and prosecuting harmful, fraudulent or illegal activities, preventing losses, identifying and repairing errors on our website or mobile applications, and to comply with applicable legal requirements, the relevant standards of the industry and our policies.

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HOW WE SHARE YOUR INFORMATION

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El Aviador Models will never share your personal data with third parties under any conditions.

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SHIPPING AND HANDLING POLICY

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• El Aviador Models commitment will always be FREE SHIPPING available to the United States including Alaska, Hawaii and Puerto Rico.

• The delivery method is with the “Economy Shipping” service in USPS with an estimated time of 3 to 10 days. The Aviator Models will always do their best to make this time as short as possible.